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Chats in your archiveYOUR CONNECTED WORKSPACE
A little more clarity.
Keep an eye on your conversations, knowledge and support queue.
WhatsApp workspaceConnect your account to get things moving.
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Searchable conversation history—
Drafts ready for a human touch—
Answers grounded in your chatsYour support queue
View all replies ↗Conversation archive
Explore archive ↗History collection
IDLE▥
Building your archive
Collection progress appears here.
Collection modeLocal sweep
Last update—
Queued messages0
Saved schedules0
Recent activity
View log ↗✧
Support replies are drafts. Review and approve each reply before it enters the sending queue.
REAL-TIME
Live inbox
Conversations waiting for a reply, longest wait first. Updates the moment a message arrives.
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Conversations needing a reply—
Since their first unanswered message—
Shown in red in the listWaiting for a reply
0Choose a conversation
◎Pick a conversation
Select a chat on the left to read it and reply. New messages appear here as they arrive.
YOUR ARCHIVE, IN PROGRESS
Crawl status
Follow each collection pass and see what remains.
Checking collection status…
Collection settings ↗—
Matching the saved collection scope—
Includes chats that reported errors—
Waiting or currently collecting—
Chats needing another history passLatest crawl
CHECKING
Loading crawl progress…
Started—
Finished—
Mode—
Live collector
AUTO UPDATESChecking collector…
Next pass—
Phone pull available—
Last update—
Chats in this crawl
0 chats| Conversation | Crawl status | Messages seen | Older history | Last checked |
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↻No chats match this filter
Try another filter or search.
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Remaining counts chats in this pass. Older history may need several passes; WhatsApp does not provide a total remaining message count. “No older history reported” reflects the current WhatsApp session.
Recent crawls
Last 10 runs| Started | Mode | Status | Checked | Remaining | Details |
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No recorded runs yet
Crawls will be saved here as they run.
THE COMPLETE CONVERSATION
Conversations
Find messages across your archived chats and groups.
Chats
01
All conversations
0Showing messages around the cited source. The source message is highlighted.
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A HUMAN TOUCH
Reply review
Review grounded support drafts, make them your own, then approve.
Review assistant
CHECKINGChecking drafting configuration…Review settings →
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Includes drafts being prepared—
No grounded draft available—
Questions from the last 24 hours—
Questions from the last 24 hoursYOUR TEAM’S SHARED KNOWLEDGE
Knowledge base
Search the questions and answers learned from your support conversations.
Statistics for the whole collection
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Saved questions and answers—
Entries with a saved answer—
Protected from AI replacement—
Chats identified in saved referencesKnowledge extraction
IDLEChecking AI configuration
Imported knowledge remains available.
Topic coverage
0 topics—Recorded occurrences
—Entries with sources
—Missing answers
Analysis backlog
0 eligible chats—Messages analysed
—Messages remaining
Chats with remaining work—
Last extraction—
Last knowledge update—
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THE RIGHT MESSAGE, ON TIME
Schedules
Plan one-off and recurring messages in your preferred time zone.
Message schedules
0| Schedule / message | Recipient | Timing | Status | Actions |
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◷Make room for the next conversation
Create a schedule to send a message once, or on a recurring basis.
MESSAGE DELIVERY
Outbox
Follow the status of approved and scheduled messages.
Sending queue
| Recipient | Message | Status | Created |
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↗Your outbox is clear
Messages appear here after an explicit send or a scheduled run.
WRITE WITH CONTEXT
Smart compose
Draft your next message in a conversation — matched to its tone and grounded in what was already said.
Contacts
0Choose a conversation
AI✎Pick a conversation
Select a chat on the left to see recent messages and draft a reply in the same tone.
RECENT MESSAGES
Optional — leave blank to simply reply in the conversation's tone.
Nothing is sent from here. Review & send opens the sending queue with a final confirmation.
YOUR LINKED DEVICE
WhatsApp connection
Link an account to this server to collect history and deliver messages.
Device connection
CHECKINGChecking your connection
Your linked-device status will appear here.
Link your account
- Start the connection
Start WhatsApp on the server. If a saved session is available, it will reconnect.
- Open Linked Devices
On your phone, open WhatsApp → Settings → Linked Devices → Link a Device.
- Scan the QR code
Scan the code shown here. Keep this page open until the account is connected.
- Choose your collection scope
Set the chat filters in Settings before collecting history or generating support drafts.
MAKE IT WORK FOR YOUR TEAM
Workspace settings
Choose the conversations to collect and the questions to review.
WHAT MERLIN AND THE AI FEATURES COST
AI costs
Daily cost of every AI call, split by feature.
Loading…
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London time—
All AI features—
Last 30 days—
—Daily cost
Striped bars are estimatedNo AI activity in this period
By feature
Day by day
| Day | Merlin | Other AI | Total | Calls | Source |
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No AI activity yet
Costs are the API-equivalent figures the Claude CLI reports for each call. On a Claude subscription this shows usage, not an extra bill.
WORKSPACE ACTIVITY
Activity log
An audit of account connections, reviews, scheduled runs and delivery.
Recent server events
| Time | Event | Details |
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≡A clear record of your workspace
Activity will appear as your team uses the service.